Privacy Policy

Effective Date:   24 August 2009
Please Read Carefully

This is the privacy policy ("Privacy Policy"), effective as of 24 August 2009, for the website available at www.cbreresidential.com (the "Site") made available by CB Richard Ellis Limited, its partners, parents, subsidiaries, agents, affiliates and/or licensors the legal owner of the Site ("CB Richard Ellis", "we", "us" or "our").  This Privacy Policy sets out the basis on which we will collect, use and disclose certain personal information about you.

This Privacy Policy is incorporated into and forms part of, the Terms of Use located at http://www.cbreresidential.com/terms-of-use-policy, which govern your use of the Site in general.  Your use of this Site signifies your understanding and acceptance of the terms of this Privacy Policy.

CB Richard Ellis is registered under the Data Protection Act 1998 (the "Act"). For the purposes of the Act, the data controller is CB Richard Ellis Limited.

We recognise the importance of protecting your privacy and our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us, and to assist you in making informed decisions when using the Site.  This Privacy Policy will be periodically assessed against new technologies, business practices and our clients' needs.  As we update and diversify our products and services, this Privacy Policy may evolve.  We reserve the right, at our discretion, to change, modify, and/or remove sections from this Privacy Policy at any time. If we make any material changes to the Privacy Policy, we will notify you here, by email or by means of a notice on the homepage of this Site. We would advise you to periodically visit this Site and this page of the Site to ensure that you are up to date with any changes that have been made.

1. The types of information we collect

We have several areas where you can submit information to us, and we also have features that automatically collect information from the users of this Site.  This information may include your name, company name, account number, address, telephone number, e-mail address, subscription details (i.e., particular types of markets or property types on which you request information), and any other information that personally identifies you ("Personal and Account Information").

1.1 Information voluntarily provided by you

When you visit the Site, you may be required to register with us or be requested to provide us with Personal and Account Information.   During the registration process, you must provide us with a member name and password, as well as your name and a valid email address.  It is your responsibility to keep your password strictly confidential.

1.2 Third-party information provided to us

CBRE is not responsible for any third party, its privacy policy or how it treats information about you. CBRE assumes no liability if a third party collects, uses, or shares any information about you in violation of its own privacy policy or applicable laws.

Links: When using this Site, you may click through certain links or promotions that will enable you to purchase products or use services provided by third parties.  Some of these third parties may share certain information that you provide to them with us.  We are not, however, responsible for any other website, or their respective privacy policy or how they treat information about their users.  We strongly advise you to review their privacy policies to find out how they are treating your personal information.

Third Party Usage: You may also separately share your information with other websites or entities, such as those that create professional marketing lists, to receive special offers and promotions from their affiliates.  These websites or entities may agree to share your information with us.  Whether or not any third party actually shares your information with us and to what extent they do share your information with us will depend on their agreement with us and their respective privacy policies.

Marketing Data: We may purchase marketing data from third parties and add it to our existing user database to better target our advertising and to provide pertinent offers in which we think you would be interested.  We may also associate this marketing data to the personally identifiable information that you provide to us.

1.3 Automatic Data Collection

Cookies: We use what are commonly called cookies when you use this Site.  We use these cookies to identify you as a valid user, to ensure that no one else can sign on simultaneously with your account from another computer and to help us serve you better based on your registration preferences.  We may also use cookies to help us facilitate any promotions or surveys that we provide.

Performance tracking: We sometimes use cookies, as well as tracking technology, within the promotional emails that we send to our subscribers or advertisements for this Site.  These performance tracking devices help us to track whether an e-mail recipient has completed an event, such as signing up for a free trial for example.  Such information is non-personally identifying and collected on an aggregate level.  We sometimes utilise third party service providers to help us track the activity within this Site.  These third parties may use temporary cookies and/or web beaconing technology to facilitate such tracking but the data would not be tracked in a personally identifiable way.  Third parties whose products or services are accessible on this Site may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

The cookies set by our site are listed below:

2. How we may use your personal information

Any personal information you do provide to us will be treated in confidence and used only for the purpose for which you provided it. CB Richard Ellis does not sell, rent or otherwise deal in the personal information we hold about you with third parties. The Site describes services provided in the United Kingdom and internationally in 36 countries by a network of separate and independent entities or practices (whether or not having juridical or legal personality) offering residential property services. These international firms, together with CB Richard Ellis, are known as CBRE Global Network. Information may, in the ordinary course of business, move between different companies in the CB Richard Ellis Global Network or to our contractors, which may involve transfer of data outside the European Economic Area. Should such transfer prove necessary, we will always ensure that all members of the CB Richard Ellis Global Network abide by security and privacy policies which provide at least the level of protection afforded to data subjects in the United Kingdom.

When you register on the Site, we will ask you if you would like us to send you emails in order to keep you informed about our latest news, products and services, and for administrative purposes, such as future enhancing of this Site to meet our clients' needs. If you elect not to receive these emails, we will respect your wishes. If you agree to receiving these emails and later decide you no longer wish to do so, you may unsubscribe by following the instructions contained in each email we send to you.

3. When and with whom we may share your information

Vendors: We may share your personal information with companies acting as our authorised agents in providing our service (e.g., customer/support services) to you, all of which agree to use it only for such specified purposes ("Vendors").  Each Vendor must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your information in order to protect your personal information from unauthorised access, destruction, use, modification or disclosure.  Because we operate globally, we may transfer your information to countries or jurisdictions that do not provide the same level of data protection as the country in which you are based.  If we make such a transfer, we will, or our Vendors will, as applicable, provide for the proper safeguards required by applicable law to ensure that your information is protected.

Legally affiliated entities: In the event that CB Richard Ellis is merged, or in the event of a transfer of our assets, Site or operations, CB Richard Ellis may disclose or transfer your personal information in connection with such transaction.  In the event of such a transfer, CB Richard Ellis will notify you via email or by posting a prominent notice on this Site for 30 days of any such change in ownership of CB Richard Ellis resulting in a change of control of your personal information.

Legally compelled disclosure: We will also disclose your personal information when required to do so by law, for example but not limited to, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (whether intentionally or unintentionally) our rights or property.

Security

CB Richard Ellis endeavours to protect the security of your personal information and your choices for its intended use. We use Secure Socket Layers or SSL technology to protect the transmission of sensitive personal information such as your credit card number.  We store your personal information on a secure server, and use procedures designed to protect the personal information we collect from unauthorised access, destruction, use, modification or disclosure.

Although we will take (and require our third-party providers to take) commercially reasonable security precautions regarding your personal information collected from and stored on the Site, due to the open nature of the Internet, we cannot guarantee that any of your personal information stored on our servers, or transmitted to or from a user, will be free from unauthorised access, and we disclaim any liability for any theft or loss of, unauthorised access or damage to, or interception of any data or communications.  By using the Site, you acknowledge that you understand and agree to assume these risks.

4. Your rights

If you choose to register on the web site or to send us personal details in relation to a property or information offered, you have the right to request a copy of the information you entered and any other information we hold on you at any time (for which we may charge a small fee), and to have that information corrected if it is inaccurate. If you wish to exercise this right, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

5. Contacting us

You are always free to contact us with a question or problem related to your use of the Site.  If you have questions or concerns regarding this Privacy Policy and and/or you object to us contacting you in by the methods referred to in this Policy, please feel free to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our standard business practice is to retain any such communications for a period of time to help us to serve each of you better.

© 2009 CB Richard Ellis, Inc.